📷 Q. What kind of photo should I send?

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A. We recommend a high-resolution photo where your pet’s face is clearly visible and facing forward.
Photos with clean backgrounds and natural lighting give the best results.

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🐾 Q. Can I use animals other than dogs?

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A. Yes! Cats, rabbits, parrots, hamsters, and all kinds of pets are welcome.
Photos of people or couples can also be made upon request!

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📦 Q. How long does production take?

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A. Your item will be shipped within 1–3 business days after the design is confirmed.
During peak seasons (holidays, promotions), it may take 3–5 business days.

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🚚 Q. How long does shipping take?

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A. Domestic shipping usually takes 1–3 days after dispatch.
International delivery times vary by country and shipping method, typically 7–21 days.

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🖼 Q. Can I preview the design?

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A. Yes!
However, we do not contact customers first — you must message us directly on Instagram (@hash_omo_) after placing your order to request a preview.
Please contact us promptly to avoid delays.

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✏️ Q. Can I change the photo or design after ordering?

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A. You can change the photo before we start working on the design.
Once the design is confirmed, changes may not be possible or could incur extra fees.

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💳 Q. What payment methods are accepted?

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A. We accept credit/debit card payments and bank transfers via our official website.
For bulk orders, we’ll provide a custom payment process through direct consultation.

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🔁 Q. Can I return or exchange my item?

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A. Since all items are custom-made, we do not accept returns or exchanges for change of mind.
However, if there are issues such as production errors, printing defects, or shipping damage,
we’ll offer a free replacement or full refund.

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📣 Q. Do you offer group or corporate orders?

A. Absolutely!
For group merchandise, corporate gifts, or pet event collaborations, please contact us via Instagram DM or email for a custom quote.

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🆕 Q. Where can I find updates on new products or promotions?

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A. Follow us on Instagram @hash_omo_
for the latest product launches, discount events, and customer photo showcases.

💬 For any other questions, feel free to message us on Instagram: @hash_omo_