Privacy Policy

1. What Personal Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number

• Shipping and billing address

• Payment details (via secure third-party platforms)

• IP address, browser type, and device information

• Website usage data through cookies and analytics tools

2. How We Collect Information

Personal information is collected through:

• Online forms (order, contact, booking forms)

• Direct communications (email, social media)

• Automated tools (e.g., Google Analytics, cookies)

3. Why We Collect Your Information

We collect your data for purposes including:

• Processing orders and delivering products/services

• Customer support and communication

• Service improvement and personalization

• Marketing and promotional communications (only with consent)

• Legal compliance and administrative purposes

4. Storage and Security of Your Data

We take reasonable steps to ensure your data is stored securely and protected against misuse, interference, loss, unauthorized access, modification, or disclosure.

Note: Our services may be hosted on servers located outside Australia (e.g., United States, Singapore). By using our site and providing your information, you consent to the potential overseas transfer and storage of your data.

5. Disclosure to Third Parties

We may share your personal data with:

• Payment gateways (e.g., Stripe, PayPal)

• Shipping and logistics providers

• Marketing and analytics partners (only with explicit consent)

• Legal authorities, if required by law

All third parties are contractually obligated to protect your data.

6. Your Rights

You have the right to:

• Access your personal information

• Request corrections or deletions

• Withdraw consent to marketing communications

To make a request, please contact us at the email provided below.

7. Children’s Privacy

We do not knowingly collect personal information from children under the age of 15 without parental or guardian consent. If we become aware that such information has been collected, we will take steps to delete it immediately.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page. For significant changes, we will notify users via email or a prominent website notice.

9. Contact and Complaints

If you have questions or concerns about your personal information, or wish to file a complaint, please contact us at:

• Email: jseonglee@hash-partners.com

• Contact Person: Privacy Officer

• You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au